Utter incompetence and disregard for clients

What utter incompetence and disregard for your clients. I logged a claim yesterday evening for a geyser. I explained the issue to the agent that answered and I was told that they did not have a service provider that could assist me as they were not available. He said they could only assist me on the Monday. What utter nonsense. I explained that I am losing water but he did not want to even listen. I then asked for a claim number but he also declined to supply me with one. After losing my cool i requested to speak to a manager. I waited on the line for a long time and eventually got to explain this to him. He then promised that he will send a service provider to come and assess the situation. This was done and it was found that the geyser had burst. The service provider assisted and contacted me the next morning. He informed me that he could not assist as he did not receive a claim number. I contacted Standard Bank again and was told that they had a glitch on the system and could not provide a claim number. I requested that they contact the service provider and explain this to him. After a while I contacted the service provider and was informed that no one has contacted him. He further explained that he could unfortunately not assist as he needed the claim number to purchase a new geyser. I again contacted Standard Bank and eventually got another agent who contacted the service provider whilst I was holding the line. They then created another claim and I was eventually given a claim number. At no stage has anyone from Standard bank even attempted to resolve my claim or even contacted me to attempt to assist. They have no regard for their clients and should at least appoint competent agents. I will definitely be looking for a new insurer.