Utter Incompetence

Our bond with Standard Bank was cancelled and paid up on 24 July 2023 yet every single month they continue to debit my account for household insurance. I have emailed them (7) SEVEN times to ask them to STOP taking the premium out of my account but to no avail. They answered once on the 3rd of October to say they will sort out their incompetence but nothing has been done. Seven months later they continue to debit my account and they refuse to answer my mails.

Below is the written response from STD Bank:

Thank you for writing back to us.

Kindly note that the HOC cancellations department has confirmed that policy has been cancelled, please see below copied feedback:

"Policy cancelled"

You will receive further feedback from them directly.