Using semantics and non-responsiveness to avoid paying.

<p>Recently we detected that a significant water leak had sprung on our property (Church Property) - when we received utility bill. Our bond is with SBSA and they obviously also appointed their insurance company to cover the property/bond. When we asked for them to refund some of the financial damages suffered by this once-off event, they claimed that the policy states they do no cover consequential damages. When asked how this relates to geyser bursts, they said that is regarded as resultant damages. Do you see the difference? Neither do we. All other bank insurance companies do cover financial losses. But not our good friends at Standard Bank. And don't try and get notices from them in this regard. Because it is not stated in the policy they believe they can make up things as they go it seems. Well it is off to the Ombud now. Best though to avoid these schemers.</p>