Useless Standard bank Insurance cant fix a Geyser what more if its serious problems

<p>I logged a claim on the 12 April 2017 ref. 17/028077, because I had no hot water coming out from the taps. The plumber didn’t arrive as promised on the 12th at 11. After calling the insurance again the next day that’s when he showed up and the worst part they never fixed the geyser.</p> <p>I wasn’t given feedback up until I phoned again last week to follow up with a Zanele as per sms received. Her phone was continuously engaged i ended up sending an email that wasn’t rep**** to. I phoned the ********** 999 and someone else promised to help as Zanele was on leave.</p> <p>The plumber came out on Friday 20th again after i had called standard bank and complained and they said they have changed the geyser element, water should be hot in 45mins and he left. I had to call the plumber again on Saturday morning as the water was never hot. He came later on and claimed they will change the element again which they claim they did the 2nd time and still up to now I haven’t got hot water.</p> <p>I have phoned standard bank again today 24 April and Phindi says he will get back to me which I doubt very much considering the bad service I have received so far. Can standard bank just get a proper qualified plumber who is not sub-contracting to come sort out my problem before I choose another insurance?</p>