Useless standard bank

I don't know where to start, I was retrenched last year in November and put on my claim with standard bank for all my accounts. They then responded informing that claim is approved and payments will be paid into accounts and they will inform the bank to stop all the debit orders. Guess what, all the debits run end of December irrigardless what they talk me and debit bounced and I'm been expected to pay charges.

Next thing I received a separate email from lerato S informing me that RCP claim is approved and the claim will be paid. This was on the 6th December, now is the 10th of January yet no payment. I tried to follow up and all I get is matter is escalated. And when l ask about what is the timelines, no one knows.

I'm now in bad credit score because standard bank.