Useless service providers and ******!!!

How on earth can you wait almost 4 months on a claim review submitted 21.10.2019. Standard bank does not take the time to provide feedback or communicate, and filling a complaint on their website is just as much of a waste as trying to phone them... Please please please stay away from their home insurance as the service is poor, there is no communication, they are happy to take your money every month, but as soon as they need to come to the party, the process is dragged out with a bunch of lies on why they should not be paying anything... and at the end of the day (20/02/2020) I am still waiting for my report on the outcome of my submission, that is after I have phoned them daily since the 13/01/2020. PATHETIC!!!!!