Useless Service - No Answer !!!!
I have been trying to get hold of Standard Bank insurance division for almost a month.
In October a Huge hail storm hit Krugersdorp.
This caused excessive damage to my roof - I only realized this during the second rain storm.
We contacted the insurance , received a claim number , the assessor came out and that is where the process stopped. I have received NO feedback regarding this matter. I have been trying my best to get hold of someone on the contact numbers supp**** ( ********** 444, ********** 999, ********** 000 ...) with no luck.
I just need to follow up on my claim but I get put on hold for hours I have sent emails, I have requested that people phone me, I have lodged disputes. Honestly I don't know what to do I have to make these calls during working ours. I am now in trouble with my boss as I am constantly on the phone. My roof is totally damaged and Its only getting worse with every storm. CAN SOMEONE PLEASE PHONE ME URGENTLY !!!!
Thank you for allowing us the opportunity to look into your matter.
Your concerns was noted and escalated to our management team to address accordingly.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
Your concerns was noted and escalated to our management team to address accordingly.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
***
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