Useless, Pathetic WILL SAY ANYTHING TO REJECT A CLAIM - DO NOT USE THEM

I submitted a claim last year due to storm damage and a tree branch fell over and knocked out the gutters and damaged my pool, the idiots came back to me to tell me its rusted and full of debris the assessor did not even take a picture of the inside of the gutter, also the barge boards fell and now you say its because its rotten wood what a load of ****. Do the assessors get paid based on number of claims rejected. The pool is damaged and you tell me its because of defective construction the pool has been installed almost 20 years and this is the 1st claim, WORST DAMN INSURANCE WITH USELESS ASSESSORS. THEY TAKE FOREVER TO REGISTER A CLAIM, CANT GET HOLD OF THEM WHEN YOU PHONE, THEY DONT RETURN YOUR CALLS, THEY DONT REPSOND TO COMPLAINTS, STANDARD MESSAGE SAYING THEY WILL GET BACK TO YOU. WASTE OF TIME AND MONEY INSURING WITH THIS COMPANY.