Useless & pathetic service standard bank insurance

My property was broken into 31/07 to which the window and burglar bars were damaged. The claim was registered on the 01/08 with ref: 18/059399 and an assessor came out to evaluate the damage. The consultant then requested a quotation from a private contractor which was supp****, only to be told that standard bank insurance will hire their own contractor. The only repair done after this was PG Glass who came out to replace the broken window and to which access of R750 had to be paid. After a month of waiting, I contacted standard bank to which I was told that the contractors are M.S Wilson Builders and that I must now make contact with them at my own expense. I have contacted MS Wilson Builders more than 10 times and each time it is just excuse after excuse with there always being an issue with some other heap of lies. It is now 3 months down the line and it still looks like **** in the room that was broken into because of lack of service of which another excess of R750 must be paid because this is now a separate repair for the same claim. If my initial quotation was approved, it would have been 1 single job done. My question to you standard bank insurance, why am I paying my monthly premiums when I am receiving service that is less than that of a 3 world country. Why must I as the client follow up with the contractor, isn't that what is covered in my policy. Can you please contact me asap to resolve this issue. I would also like to get assistance with the cancellation of this policy with immediate effect as I cant pay for pathetic and useless service delivery such as think. Regards Wanza