Useless insurance

It has been full 2 weeks I reported a burst geyser with standard bank. On the same day I reported they geyser, it was such a nightmare to get hold of them of which it is still to date. I have made numerous attempts to get hold of them but they keep you on the line forever with no help. They have an option of leaving you details so they call you back, even that option doesn't work.

To cut the long story short. On the same day I reported the geyser, they appointed a company that came late in the afternoon. Mind you a geyser is one of the emergency services that should be attended to within 24 hours. Even on their so called emergency contact number, you will never get help. The plumber assess the geyser and confirmed it burst. I have sent standard emails trying to follow up. I even sent them a complaint that they never acknowledged.

This is such a useless insurance. The past two claims I have launched with them they were rejected. The geyser is the third claim and they have done the most with this one. I regret taking this insurance. Had I saved the premiums myself, I would have fixed all the problems myself by now.