Useless Insurance

I submitted a claim on the 12th of January 2018 for an air conditioner in my house that was damaged due to lightning. I have to date not received ANY feedback. I have sent through the report and quote from the technician that came to check, but still nothing. On 21 February I called AGAIN to enquire on the update after submitting numerous requests and complaints online someone called me back and said the system showed I claimed for an electric fence. After setting the matter straight I was asked to send the report and quote again, which I did. Today, the 22nd of February I called again, and after holding for almost 30 minutes I had to leave a message again to be called back and no one did. Its absolutely incredible that I have to wait more than a month for a simple claim, but they get their money every month on time.