JM
Jervis M
1 reviews | Active since Jul 2013
17 Nov 2022, 05:37
Useless customer service
Sold a property back in Sept 2022(transferred to the new owner on 30 Sept) , the insurance premium was deducted a day later, having sent several emails and spoken to at least 4 individuals, I'm still awaiting my redund almost 2 months later. The only feedback received to date is an sms stating the matter is being attended to.
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Replies (2)JM
Jervis M's updateReviewer Update
17 Nov 2022, 10:18Policy number Hlc***
JM
Jervis M's update17 Nov 2022, 10:18
Reviewer Update
Policy number Hlc***
JM
Jervis M's updateReviewer Update
01 Dec 2022, 06:11I guess it does. Ot matter who I escalate the matter to, I've spoken to several call center agents and since posting this complaint received an email from SBSA complaints department yet its been 2 weeks amd I'm still waiting on my refund.
JM
Jervis M's update01 Dec 2022, 06:11
Reviewer Update
I guess it does. Ot matter who I escalate the matter to, I've spoken to several call center agents and since posting this complaint received an email from SBSA complaints department yet its been 2 weeks amd I'm still waiting on my refund.