Useless Claims standard bank insurance

So After 3 months i finally received an update that my claim on structural damage has been declined. I've had no less than 3 contractors come through sent by Standard Bank to assess the damages. The first contractors assessment had the job approved only to find that the incorrect contractor was sent out, upon finding this out of which i had to call and wait 45 minutes to get feedback the claim was put through once more and once more again. i'm up to my gut with Standard Bank insurance and further more disgusted with your service. you are not informative and your managers can never be reached. We as paying customers are paying for services that we never receive. In these difficult times I need to spend money i don't have to fix this issue, when in actual fact you should be protecting your asset for the duration of the Bond Period. You are a bunch of senseless idiots and i will refinance my bond elsewhere at the first chance i get be rest assured. you have no empathy and no understanding you just take take take and do absolutely nothing else, thank God i don't bank with you *********** bunch of idiots.