Useless and inefficient Theft claims department

Standard Bank Household Insurance especially the Theft Claims department is the worst when it comes to providing customer service and providing updates on a claim. You must keep calling into the useless call centre and requesting for updates. They won't call you back plus their assessors seem to only work half days and dont work on Fridays. The assessors won't even call you to let you know on the progress of your claim. From inexperienced service providers on their provider list to useless department personnel....going on 3 weeks for a claim that started as a theft claim and resulted in a damages claim.....