Urgent: Outstanding Claim – HLB/2026/498783

Dear Sir/Madam,

I am writing to formally escalate the delay in the processing of our claim.

Date of Loss (DOL): 13/04/2026 Claim registered: 17/04/2026 Claim number: HLB/2026/498783 Assessor visit: 23/04/2026

To date, we have received no meaningful feedback from Standard Bank. Instead, we are repeatedly being asked to resend claim documents and, in some instances, to register a new claim altogether. This is both confusing and unacceptable, given that a claim has already been formally logged and assessed.

Additionally, we have been unable to reach the claims handler, Lebo Mosiako. The contact number provided (***) is consistently difficult to get through on, and it is not feasible for us to remain on hold for extended periods during working hours. We have also not received any proactive communication or assistance from Lebo regarding the progress of this claim.

This matter now requires urgent attention. We request:

Confirmation that all required documents have been received and are in order A clear update on the current status of the claim Immediate steps toward resolution and settlement

Please treat this as a matter of urgency. We expect prompt feedback and resolution without further unnecessary delays.

Kind regards,