1 reviews | Active since Jul 2015
Urgent assistance with the geyser
I would like to express my disappointment regarding the lack of urgency in handling my insurance claim.
I have been paying my monthly premiums consistently and on time since 2017 and have never submitted a claim before. Yesterday, my geyser burst, and we currently have no water in the house. This is a serious emergency, especially because there is someone critically ill at home who urgently needs access to water and basic facilities.
I attempted to contact the claims department telephonically, but my calls were not answered. I then sent an email and was eventually provided with a case number.
This matter requires urgent attention and immediate intervention. I kindly request that someone from the claims department contact me as soon as possible to assist in resolving this issue without further delay.
Case Number: ***6
I trust this matter will now receive the urgency and professionalism it deserves.
Kind regards,
Thank you for your response.
I managed to get hold of the insurance after staying on the line for more than 40 minutes. However, although a plumber was sent on Friday at around 13h00 to assess the issue and provide a quote number, there still seems to be no sense of urgency regarding this matter. Even the acknowledgement received in your response does not reflect urgency or concern.
Standard Bank is known as one of the banks that should do the right thing for its clients, but frustrating customers when they genuinely need assistance is wrong and inhumane.
My claim number is: HLB/2026/508332.
Thank you for your response.
I managed to get hold of the insurance after staying on the line for more than 40 minutes. However, although a plumber was sent on Friday at around 13h00 to assess the issue and provide a quote number, there still seems to be no sense of urgency regarding this matter. Even the acknowledgement received in your response does not reflect urgency or concern.
Standard Bank is known as one of the banks that should do the right thing for its clients, but frustrating customers when they genuinely need assistance is wrong and inhumane.
My claim number is: HLB/2026/508332.