Uphauling service and claims handling

I have read many sad reviews for Standard bank insurance and I am unfortunately going to have to write a sad one myself. Their building insurance is an absolutely useless product and their staff even more so...

Your "claims handler" never makes contact to give feedback or updates on the claim... only when a couple of managers are emailed, do they make contact, just to tell me that the claim will only be paid out to a limited amount... For an act of nature - which is something completely beyond my control.

We never had underwriting done or the product explained to us. It was just automatically included in my bond and since the start of the cover in 2020, I never even received policy documents.

I personally worked for a top insurance company and I understand very well how insurance works, so I assumed that any reputable company would at least strive to have some sort of standard which they can be proud of... NOT THEM!

They have no regard for their customers... as long as you pay your premiums, they are happy... but once it comes to service and paying, they come with stories. The only person who tried to help was the manager Raj in their assessing department, but also to no avail.

It has been more than a week that my 2 boundary walls are completely damaged due to a tree falling over... my yard is exposed to my neighbor's dogs and potential ******* who now have full access... They don't accept any builders quotes and refuse to have emergency repairs done...

So what now? I have a huge tree lying in my yard, 2 boundary walls broken... for which I must pay the balance after the limit... Not close to what a normal excess would be at any other insurer.

So this means I have no other alternative than to approach the insurance Ombud.

Standard bank can also forget about keeping ANY of my business