Uphauling And Shocking Service

I am extremely unhappy and frustrated with standard bank insurance. The staff members that work there are completely useless to put it mildly. I had an incident where a child closed the garage door onto a vehicle by pressing the remote button on the 1st January 2022. This actually broke the garage door. I reported this to standard bank insurance. A very friendly contactor was assigned to my matter and came out. The contractor made a temporary fix to enable me to open and close my garage door while we await for the claim to follow the process. A internal standard bank assessor was assigned to the claim. He arrived at my premises, completely unfriendly and rude to say the least. I showed him the damage to the garage door. He left and said I would receive feedback the following day. No one from the insurance department called me back to provide feedback. I had to call the bank to enquire the status of my claim only to be told that it is not a valid claim due to wear and tear. How on earth is a garage door falling on a vehicle and breaking be part of wear and tear. This is absolutely shocking service. The assessor provided by standard bank are *********** and should not be working for such a high profiled company. I have 2 home loans with standard bank which i am on the verge of moving them both away from standard bank along side my private banking account as this is shocking and Uphauling service that they provide to their clients. So much for their slogan being moving forward. You are actually moving backwards!!!!!!!!!!!!!!!!!!!!