Unsure if I'm insured.

Hi I tried to contact Standard Bank Insurance numerous times to check my account. Email. Telephone, online call me back option.

After Standard Bank locked my account and refused to unlock it even after I went to the branch. I was given no choice but to wait.

With continuous checks up and calling Standard Bank eventually gave me back my account. However, the damaged was already done - Debit orders bounced. I had no problem sorting out my outer financial obligation but struggled with STB Insurance.

I have no idea where to send the money. no one has called me to say I missed a payment, no email or SMS.

Now I fear if I have to submit a claim it will be declined.