Unsettled claim not finalised from December 2021

I am Mr A Ratheepaul I recently complained about standard bank cancelling my insurance for my house without informing they gonna do so.Standard bank complaints department namely Terral Kisten contacted after her investigation she said I was informed about this but failed to mention that I also informed the telephone operator not to cancel the policy.However moving forward this lady Terral Kisten sent me an email that standard bank will continue with the policy and the claim will be registered. I was very happy and thanked this person for her help via email.The claims department contacted me namely Winstonia Lou and she asked for a quote whic I did manage to get and submitted to Winstonia, Winstonia then said she needed photos of the theft and damage I manage to vivht that as well.I even paid the policy pro rata of R85 for the policy to be reinstated current. Then I paid R261 on the 3rd of February 2022.My complaint is that I am now complaining and reporting the COMPLAINTS DEPARTMENT,THEY ARE IGNORING MY EMAILS TO FINALISE THIS CLAIM AND I TOLD TERRAL KISTEN THAT I AM GOING TO ESCALATE THIS COMPLAINT. TRTTAL KISTEN IS IGNORING ME AND SHE HAS NOT REP**** TO MY EMAILS. WINSTONIA HAS FORGOTTEN ABOUT MY CLAIM. This is ******* behaviour. When I had my bond with standard bank I had no problems but now it's paid up I am having problems . This matter is now long overdue Yet They made me pay the Insurance. I feel like I was duped into taking this policy .My wife is deaf person on aids and I am certified impairment with two ops on my spine. This is how you standard bank people treat people with impairments. disgraceful Terral and Winstonia need to be REPRIMANDED their behaviour and skills are pooor.I will send this to our lawyer let them handle it now . Absolutely disgusted with standard bank .