Unsavoury Business Tacticts

I am very worried about what is happening here. I am receiving sms stating i have missed my funeral insurance payments on the 5th of November for the month of September. but when looking at my statement i have never been billed for the funeral policies in the month of September. please contact me with answers because this is the sort of thing i have been hearing that standard bank does now a days when people go to claim in for the policies they hear they have missed payments and so forth. this is very worrisome.