Unsatisfied with everything in regards to Standard Bank Insurance

On 20 February 2023 I phoned Standard Bank and put in a claim, following day being 21 February 2023 Standard Bank sent a contractor who came, took photos and did whatever he had to and left. On the 27th February 2023, I called and I was told that I need to wait since such claims takes 10 days and an internal assessor has be appointed, have to wait 48 to 72 hours. Internal assessor only came on 9 March 2023. On the 14th March I emailed the claim handler raising my concern with the lack of communication. The claim handler called me on 17 March 2023 after we spoke for a long time the call cut for do not know what reason. Claim handler then called back on 23 March after another email from me. Sent me documents to sign which I did and wasn't completed and had to correct and resend which i did on 30th March 2023. In-between these days the claim handler did email and call to follow-up on the documents. After I sent the documents on 30th March 2023 never heard anything till date.

I'm really unhappy with their time frame of handling claims, and they took a decision of payment, which is about 60% of what "THEIR " contractor quoted, it's not about payment it's about doing the job, i cannot see why they did not get other contractors out for more quotes and get the job done. If something happens at my property, i hope Standard Bank will take accountability and i will also open a case against them.