Unsatisfied Standard Bank Claims Customer

On the 02 February I claimed from Standard Bank Insurance for damages made to my property during a storm. The contractors assigned by Standard Bank to work on my property started in March and thereafter took approximately five months to restore my property. We rated their servicers very poor and unsatisfactory because of the time frame and the workmanship. A month later we noticed that the paving which was part of the claim has empty spacing between them and the cement grouting is now breaking off, the cement marks and stains did not wash away like the onsite contractor said it would, instead it stained my paving and in addition to the above I have loose paving. The contactors also did not spray the areas with any sort of anti algae or **** ****er. We contacted Standard Bank , who contacted the contractors. The contactor from the contracting company visited my property and had confirmed that they do not have a Brick and Paving certification to do paving and he also agreed that it was poor workmanship on their part. I then called Standard Bank Insurance and made them aware of this. The standard Bank consultant said that they will get back to me but they never did and ever since then l have been contacting Standard Bank every two weeks for some form of feedback and all I receive after repeatedly explaining my situation are unfulfilled promises made by the Standard Bank Consultants.