Unsatisfied slow service

<p>I am writing on behalf of my mother. Policy SHS ********** 841. We had 2 break ins recently. In Dec 2016, and March 2016. We claimed both times but with very slow and unsatisfying results. We did not receive compensation for the cellphone and tablet that was ******, even though proof of ownership was produced and the phones were blacklisted. A Radio that was purchased in 1999 at a R1100.00, a very high price then, was only replaced now for R1100.00. This is unacceptable. How can we be compensated the same amount we paid 18 years ago? That was an expensive item then, I demand the same value now. I am a paying policy holder, I am entitled to the best service. Proof of ownerships was given to J**** van der Merwe when he come to our home after the break in. Valentia Motaung was our consultant, but she never gave a report or any explanation why above mentioned items were not refunded. If this is the service I am getting at a time of crisis I could just as well find new insurance. Please someone answer.</p>