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Susan S
1 reviews | Active since May 2024
12 Mar 2026, 13:18
UNSATISFIED POOR CUSTOMER SERVICE
Despite submitting my claim promptly and providing all requested documentation, there has been no resolution or meaningful update from the insurance provider for over two months. I have attempted to follow up multiple times, but responses have been delayed, vague, or non-existent, which is highly disappointing and unprofessional. As a paying customer, I expect timely communication and action on my claim. I request that HalloPeter investigate this matter and assist in resolving the delay. I also expect a response from the insurer regarding the status of my claim as soon as possible. My email ***. ***0 case # for Clive Jonker
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Susan S's updateReviewer Update
04 May 2026, 18:50It is now another two months past. Still awaiting the finalizing of the claim. The boundry wall was paid out. We did get a builder to build the wall. Now awaiting for the supplier of the gatemotor to repair the motor and the track and the electrician to do his work. The gatemotor could not be repair before the wall has been repaired. The electrician cant do his work before the gate motor and track as been repaired. Its our worst nighmare. The gate has to be operate manually which open us for medical claims. Standerdard bank please come and finish your work!!! We are paying hard earn money on insurance and this is not on. Damage was done by a 3rd party and was not due to our own neglegence. We are super dissapointed in the service.
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Susan S's update04 May 2026, 18:50
Reviewer Update
It is now another two months past. Still awaiting the finalizing of the claim. The boundry wall was paid out. We did get a builder to build the wall. Now awaiting for the supplier of the gatemotor to repair the motor and the track and the electrician to do his work. The gatemotor could not be repair before the wall has been repaired. The electrician cant do his work before the gate motor and track as been repaired. Its our worst nighmare. The gate has to be operate manually which open us for medical claims. Standerdard bank please come and finish your work!!! We are paying hard earn money on insurance and this is not on. Damage was done by a 3rd party and was not due to our own neglegence. We are super dissapointed in the service.