Unsatisfied customer standard bank gives me the run around when I need them the most

I was retrenched 28 february 2021 and put the claim through in 2 march 2021. Standard bank insurance department gave me the run around and finally one broker put the claims through on my 2 loans and credit card on the 8th March 2021. The claims was paid out on the 15 March 2021 . I still have a revolving loan which not covered because the protection loan insurance did not show on the loan statement but it showed on the contract that I emailed to them for proof . No one came back regarding the revolving loan insurance, instead they created the loan protection plan insurance on the 12th of March 2021. Which came off on the 31 March 2021 and I'm unhappy regarding this service. The 2 term loans that was covered by credit life installments came off the 24th and 25th March 2021. I was so upset because after calling so many times and promised so many times by the consultants that the debit orders will be cancelled for the 6months of claim,which was not done . I am banking 18years for the bank and one of the loyal customers and this is how they reward me with unsatisfactory customer services. I am still unemployed and very stressful to every time call the bank to sort their error. Why are they still going into my account when the claims department emailed the debit order depart to cancel or put my loans account on hold. I am ver very disappointed because the debit orders went off again today the 23rd April 2021.the credit card installment will properly go off too this month,I need the bank to do what they promise regarding credit life insurance and not effect my credit profile because now it looks that I don't pay my loans . Very unhappy customer.