Unsatisfactory services from Standard bank.

Item: Standard Bank Insurance
Rating: 1
Author: Felicity K

I would like to lay a compliant about Standard bank as they took about a thousand rand of my money after I withdrew R5000. They refuse to provide any evidence to account for what happened to my money.

Moreover I have not gotten any assistance from the Standard bank insurance company after several claims over the years. I initially claimed back in 2018 for my wall after it fell over. This was after my area was hit by a tornadic storm. They told me that they don't cover infrastructure repairs but rather home appliances. Then in 2019 my microwave and geyser broke down. They told me that my microwave was too old to fix. Then their employee that was to come and inspect the extent of damage to my geyser, he only did more harm. This year on the 12th of August my television stopped working and shortly after on the 16th of August my stove oven also got damaged. They told me that they don't cover home appliances but rather infrastructure repairs! When I threw a fit they told me that they could only assist me with my stove oven. Which is still pending even now.

I honestly don't know why I am paying my monthly payments because I am not getting any of the services.

Hoping for assistance.

Helpful (0)

Replies (2)

Standard Bank Insurance's replyOfficial

25 Aug 2021, 09:32

Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

Standard Bank Insurance's reply25 Aug 2021, 09:32

Official

Felicity K's updateReviewer Update

25 Aug 2021, 19:05

Today I received a called from an fixer, supposedly from Standard bank insurance, they just called to tell me that they had bought a new stove oven and wanted to know when to deliver. Not only was the employee rude but her telling me this befalls me. I had strictly told the Standard bank insurance to call me, when making the claim. I wanted to be given an opportunity to choose whether I still want the stove oven fixed or want my money ....or even reference as to how much is it to get the stove oven fixed elsewhere.
My other concern is that nothing is being said about my television.

Most importantly I no longer want anything 'fixed' by Standard bank insurance and simply what my money back after paying for nothing all these years. So for Standard bank sending an agent instead of speaking to me directly, highly displeased me to say the least.

Felicity K's update25 Aug 2021, 19:05

Reviewer Update