Unsatisfactory Service Providers you assign

(Blocked Drain) Hi Standard Bank Home Assistance. I have raised a formal complaint with reference number 764 034. I have a blocked drain which I registered a claim. Simplified plumbing was assigned as per the SMS to me. Hello Peter indicates that customers are unhappy with their service. When I phoned Standard Bank to have a different plumbing company assigned, Standard Bank refused even given my Hello Peter comments and concerns. Simplified plumbing never pitched for the first 2 appointments and arrived 1 hour late. The plumber arrived with a plunger LARGER than the pipe that was blocked. He knew within the first 60 seconds he would not be able to unblock the drain but he waited exactly 60 minutes before he told me and then left - enough to claim call from Standard Bank. So this first hour is free but I received no VALUE. I have bathrooms I cannot use right now. South Peninsula Plumbing was assigned by Standard Bank 8 months ago and they were professional and unblocked my drain. Why does Standard Bank NOT listen to its clients? I'm a PRIVATE Banking Client of Standard Bank but I don't think even that aspect offers any "better" customer experience. I think Standard Bank assigns ********* service providers. Your plumber wasted my time as he knew he could not unblock my drain since he arrived - he was more on his cellphone and his colleague smoking 2 cigarettes. I hope you remove that service provider. I am disappointed in Standard Bank as the urgency is not realised. I still have a blocked drain - I'm hoping you assign South Peninsula plumbing to assist as part of the home assistance benefit.