Unsatisfactory service

Morning Everyone I Hope you are doing fine whatever it takes. Regarding the claim 21/093641 as indicated, the following must be noted: 1. The Standard Bank Insurance approved a claim and appointed Onthatile to do the work. 2. Onthathile did the work and made recommendations: For the flooring, they recommend that some funds be better transferred to me. 3. The funds to the amount of R22 000 was deposited at the end of July yet it was promised on 09 June 2022 by a Consultant. 4. For the BIC and the aircon, Onthathile said a different assessor will be appointed. 5. Professional Projects was appointed for assessing. 6. I called them a week after assessing and they said I will hear from my Bank. 7. I waited and waited and waited. 8. I decided to call and a Consultant said the assessors recommended that I must look for the quotes myself. 9. I first wondered why the Professional Projects did not quote, however I continue sourcing the quotes. 10. I emailed the quotes, then I called as usually, a Consultant confirmed receiving quotes and said a form will be sent to be filled in before funds are transferred to me. I waited and waited. 11. I called on 08/09/2022 and a Consultant (a consultant I last spoke to on 09 June 2022 at 09h47 who promised that the floor funds will be deposited within 24 hours but was actually deposited later in July) picked up the fone, I told him my story.. 12. I talked with a Consultant from 08H00 to 08h30. He said he will talk to an Assessor who is based in East London to look at the quotes and he will come back to me and he did not until I sent the email. 13. In my mind I was wondering why Standard Bank did not ask Professional Projects to quote. 14. Fecility then called me yesterday saying, the bank is fine with the Aircon but with BIC Assessor who is based in East London MUST GIVE THE GREEN LIGHT TO GO. 15. Assessor who is based in East London approved at a -83% reduced amount from the quote I sent for BIC with some stories attached to the decision AND HIS DECISION IS FINAL. 16. The Job that started well by Onthathile has to end with SOUR TASTE in my mouth. AS FOR ASKED TO MAKE A QUOTE AND THEREAFTER YOU ARE IN THIS, WHY?WHY?? 17. IT’S A KNOWN FACT THAT SOME ANIMALS ARE MORE AT ADVANTAGE THAN OTHERS. 18. ANYWAY WHO AM I AGAINTS THE MIGHTY OF THE BANK 19. IT IS REALLY NOT EASY NERH 20. YY PLATA - STANDARD BANK CUSTOMER FOR MORE THAN 3 DECADES. 21. WHAT IS MORE PAINFULL NOT ONE BOTHERS TO CALL AND IF YOU CALL MIDDAY YOU WILL WAIT FOR AN HOUR FOR AN ANSWER AND IF YOU ARE CUT DUE TO AIRTIME NOONE WILL BOTHER TO COME BACK TO YOU.