RP
Recce P
1 reviews | Active since Jul 2015
27 Jan 2026, 11:00
Unsatisfactory Customer service
Extremely poor customer service and no one can direct you to the correct department for assistance. Instead you are passed from department to department.
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Replies (1)RP
Good day,
I refer to my telephonic call to your call centre on 27 January 2026.
For clarity, I did not request a re-evaluation of my previously submitted claim. I specifically requested a referral to a competent tradesman in my area to repair the roof and confirmed that I would be responsible for payment of the repair costs.
During this call, I was transferred between three different departments. The final department did not answer the call at all.
I now request a clear response on the following:
• Please provide a referral to a suitable tradesman; or
• Advise, in writing, whether I am expected to contact the call centre again.
I trust this matter can be resolved without further unnecessary delays.
Kind regards,
Recce P's updateReviewer Update
09 Feb 2026, 08:04Good day,
I refer to my telephonic call to your call centre on 27 January 2026.
For clarity, I did not request a re-evaluation of my previously submitted claim. I specifically requested a referral to a competent tradesman in my area to repair the roof and confirmed that I would be responsible for payment of the repair costs.
During this call, I was transferred between three different departments. The final department did not answer the call at all.
I now request a clear response on the following:
• Please provide a referral to a suitable tradesman; or
• Advise, in writing, whether I am expected to contact the call centre again.
I trust this matter can be resolved without further unnecessary delays.
Kind regards,
RP
Recce P's update09 Feb 2026, 08:04
Reviewer Update
Good day,
I refer to my telephonic call to your call centre on 27 January 2026.
For clarity, I did not request a re-evaluation of my previously submitted claim. I specifically requested a referral to a competent tradesman in my area to repair the roof and confirmed that I would be responsible for payment of the repair costs.
During this call, I was transferred between three different departments. The final department did not answer the call at all.
I now request a clear response on the following:
• Please provide a referral to a suitable tradesman; or
• Advise, in writing, whether I am expected to contact the call centre again.
I trust this matter can be resolved without further unnecessary delays.
Kind regards,