UNRESPONSIVE STANDARD BANK CLAIMS

I called standard bank claims on saturday , 11th of June to log a claim. I was on hold for over 13 minutes and decided to instead sent an email with the claim details. My claim details were stated on the email along with my policy document, contact number, times and description of claim. After 4 follow up emails I received and email from Thuli Shabangu to again describe my claim. This I did again in full on the 20th of June. It is now the 25th of June. FOURTEEN days after the event. No service provider has been appointed , no claims consultants has made contact with me. FOURTEEN DAYS!