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Lynda P
1 reviews | Active since Jun 2011
09 Sept 2021, 09:57
Unresponsive and bad Standard Bank Insurance
My household and personal goods have been insured through Standard Bank for more than 30 years. I may have had one claim in that time but it seems that it is time to change my insurerers. I want to submit a claim. Weeks ago someone by the name of Dumi promised to email me back. I have waited weeks to no avail. I emailed *** over a week ago. No response. A huge thumbs down to an unresponsive, unclear service. Claims should be readily accessible! By comparison a claim with Absa home insurance has been a model of efficiency and responsiveness. I would not recommend Standard Bank insurance at all.
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Lynda P's updateReviewer Update
13 Sept 2021, 12:22Thank you. I appreciate that I received a reply BUT it does bear out my complaint - the complaint was logged on 9 September. I have still not heard from Standard Bank Insurance. Why is it so unresponsive? Surely a claim a claim should be a seamless experience? Just tell me what to do!!!!!
LP
Lynda P's update13 Sept 2021, 12:22
Reviewer Update
Thank you. I appreciate that I received a reply BUT it does bear out my complaint - the complaint was logged on 9 September. I have still not heard from Standard Bank Insurance. Why is it so unresponsive? Surely a claim a claim should be a seamless experience? Just tell me what to do!!!!!