Unresolved Refund and Lack of Communication from Standard Bank Insurance

On 27 March, I contacted Standard Bank Insurance to query a deduction. The advisor confirmed that once I submitted proof of my existing insurance, the amount would be refunded, as I had not changed insurers. I sent the required documents on the same day and followed up again on 23 April — yet, to this day, I have not received the refund, nor any communication regarding the matter.

What’s worse is the number of advisors I had to speak to just to understand the reason for the deduction in the first place. Now, despite being told that the money would be refunded over a month ago, I am still waiting. This is unacceptable and reflects poorly on the quality of service being provided.

I am requesting my full refund without any further delay.