Unresolved Query and Ongoing Inconvenience Due to Delays-Building insurance

HLB/2025/451394 -I logged a query on 25 November 2025, which to date (09 January 2025) has still not been resolved. My case has remained in a Waiting/In Progress status for an unacceptably long time.

I clearly communicated that the issue was worsening due to heavy rains, yet no effective action was taken. As a result of this delay, the situation has deteriorated further, causing additional inconvenience and potential damage.

I was later advised by Refilwe that an amount of R2***** would be deposited into my account so that I could resolve the issue myself. This solution is inadequate, considering that the problem escalated specifically because of Standard Bank’s delay in addressing the matter timeously.

This experience reflects a lack of urgency and customer care. Unfortunately, it has left me deeply disappointed, as it contradicts the level of service one expects from Standard Bank.

I request immediate resolution of this matter, and a review of how my case has been handled.