Unresolved Geyser Claim

I reported a geyser issue in early July 2025, and unfortunately, the matter remains unresolved to date. My reference number is HLB/2025/406814.

I have been in contact with Linda L. Bhiya, who is consistently unavailable. I have attempted to reach him numerous times on the number he provided, but I have been unsuccessful. I have also sent multiple emails to him and, as of today, 7 August 2025, copied Ntini, Lindelwa L.L., and Chelechele, Precious P., yet I have still not received any assistance.

This morning, 7 August 2025 at 08:56, I received an acknowledgement email from Linda stating: "I acknowledge receipt of your email. Please note I will phone you before close of business to provide feedback." However, he did not follow up as promised. In response, I asked: "Does this mean the matter is not considered urgent, as you indicated that you will only provide feedback before close of business, despite the claim having remained unresolved for quite some time and considering that I’ve been sending you numerous follow-up emails?"

I have been insured with Standard Bank Insurance for 15 years, and this is only my second claim during this time. I am extremely disappointed by the poor service I am currently receiving from Standard Bank Insurance especially as I have been without hot water during the winter season.