Unresolved complaint

w: Re: M Blignaut, HLB ********** 15, 17/080301 Yahoo / Drafts

Monica Blignaut ********** To: **********

Jan 11 at 10:17 AM

Good day

Please find the thread of my complaint for a job that was done to my kitchen ceiling and no resolution has been me as yet.

Kindly assist.

Kind regards

Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: Welheminah W. Masutha ********** ********** ********** Sent: Tuesday, January 9, 2018, 3:42:27 PM GMT+2 Subject: Fw: Re: M Blignaut, HLB ********** 15, 17/080301

Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: Welheminah W. Masutha ********** Sent: Wednesday, January 3, 2018, 12:45:24 PM GMT+2 Subject: Fw: Re: M Blignaut, HLB ********** 15, 17/080301

Good day

please see email below and photos attached. Complain still not resolved.

Please note I work during the week, i am only off on weekends.

Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: ********** ********** Sent: Wednesday, December 27, 2017, 3:05:23 PM GMT+2 Subject: Fw: Re: M Blignaut, HLB ********** 15, 17/080301

Good day

I am re sending my email as I have received no reply. The service I am receiving is terrible.

Kind regards

Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: Welheminah W. Masutha ********** Sent: Monday, December 11, 2017, 7:19:28 AM GMT+2 Subject: Fw: Re: M Blignaut, HLB ********** 15, 17/080301

Good day

Please find proof that the contractors did not fix the leaks in my roof but just put in a new ceiling. My ceiling is leaking in all the same spots. Please inform Jabu not to call me for the excess for a job that was not done to my satisfaction.

Kindly inform when this will be sorted. I am leaving for the holidays on Friday the 15/12/2017.

Kind regards

Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: Welheminah W. Masutha ********** Sent: Thursday, November 23, 2017, 8:55:29 AM GMT+2 Subject: Fw: Re: M Blignaut, HLB ********** 15, 17/080301

Good day

This claim was Lodged on 10/10/2017. Please can you inform me when the contractors will be coming. I had received a call from Jabu and she informed she will call back(I am still waiting). I would like clarification on how they will inspect the leaks in my roof as the ceiling has been closed.

I cannot be believe the service I have received.

Kind regards Monica Blignaut

----- Forwarded Message ----- From: Monica Blignaut ********** To: Masutha, Welheminah W ********** Sent: Wednesday, November 8, 2017, 7:26:21 AM GMT+2 Subject: Re: M Blignaut, HLB ********** 15, 17/080301

Good day

I really hope this get sorted. My ceiling was damaged due to a leak in roof that was increased due to the many rainfalls and the assessor coming so late. When he(Lucas the contractor) came he stood on a ladder and took photos he never inspected my roof.

My ceiling in the kitchen is very close to the roof as this was an extension made by the previous owners. When the workers so the leak and the pipe that was leaking they never inform, me. They just sealed it off with a new ceiling. They informed my mum that was present once the job was finished.

Now the ceiling will have to be removed again to fix the leaks. I do not understand the logic. Therefore I did not pay the excess or give the contractors a rate of 7. I still need to fix the leaks and put a new ceiling.

Kind regards

Monica Blignaut

On Tuesday, November 7, 2017, 3:58:52 PM GMT+2, Masutha, Welheminah W ********** wrote:

Good day

We hereby acknowledge receipt of your complaint.

Kindly be advised that we are currently investigating the circumstances surrounding the matter and we should revert back with an update shortly.

Thank you for letting us know of your concern, and for your patience while we investigate this matter.

If you have any questions concerning this matter, or would like to discuss the complaint further, please do not hesitate to contact us.

Regards

Welheminah

**********

Welheminah Masutha I Insurance Customer Resolution Centre I Executive And Social Media Complaints Moderator.

Direct Tel: ********** CRC Central Number: **********

4 Ellis Street Constantia Valley Office Park, Constantia Kloof | Block A, 1st Foor, Pillar 2 Red

********** www.standardbank.co.za

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