Unresolved Complain

I am a third party, which the initial owners insurance is giving me me a run around to fix my vehicle, whereas they already fixed their clients one and every time I am the one that calls their offices and they always give me false hope, incident took place on the 10th of February 2021 as Mr Mandla Pule drove into my car at the back and until to date my car is not yet fixed after several follow up with the insurance and their manager's intervention and I'm using it for business purpose as I am self employed, today when I call in their office to find out if there's anything outstanding or not as they never tell me everything all at once I'm told that I'll have to wait up until Thursday just for them to give me an update as to how far is the progress

It's almost 2 months with my car broken and no income, I am bread winner in a family of 6.

Can you kindly assist me Person in charge of my claim Bernice wepenaar ***

Kind regards Isaac