Unresolved Claims

I have been sending you email communications in regard to my two claims (geyser claim and building claim for my roof) at my home as quoted in the subject line, under building insurance since mid July 2022, we are approaching the end of September 2022 and still none of my claims have been resolved, nor has any contractor been sent through to my residence. I think I have been beyond patient with you and your incompetence. I have been paying this Insurance with Standard Bank since 2003 and I barely ever lodge a claim, I have now for the first time lodged one with you for the first time since I can remember, however with zero success.

My geyser has an issue and asked a local plumber who happens to be one of your approved contractors to conduct a test at my expense as the situation was getting out of control, with water leaking through my roof, in majority sections of my home.

Secondly I have reported and lodged a claim as I have an issue with the outside of my roof, as it appears to have become loose and when windy parts of the roof tend to open, posing a huge risk to my family's safety. I have been reporting this since mid July 2022, you as Standard Bank insurance are yet to send a contractor to assess the situation.

Thirdly, I have recently discovered that my bar area of my home has an issue which I suspect is a structural building issue, I would highly appreciate it if you would sanction a professional to come take a look at my concern before it deteriorates further.

You never reply to my email communications to all the relevant email addresses you have furnished me with and when I call or visit your branch in Queenstown, there is literally zero help they provide, instead tell me to call you at the telephone station provided at the branch.

I am very disappointed at the level of incompetence I have experienced with Standard Bank Insurance, what is quite convenient is that you will never forget to deduct the insurance premium amount, however when it is time to resolve and handle your clients lodged claims, you conveniently forget/never to respond to their email communications. Your service (which I pay for) is worse than the *********** government departments we have in South Africa.