Unresolved claim from liberty insurance limited.

Claim ref: SHL 108543/1 liberty short term Insurance. Firstly I struggled to log a claim with liberty short term insurance for damages in my house. The insurance kept on sending me from pillar to post with regards to registering the claim as the system is really not clear i waited for hour 30 minutes to get someone from the call center to help. Eventually I managed to register the claim and it took them three days to get a assessment done on my property for the damages I had. The assessor,came to my house he did not even introduce himself and proceeded to do the inspection and after he was done he told me I must give him a call after four days. When I called him, he told me that the bank has not given him feedback. I kept on following up on my claim with no help from the assessor. Today I was called only to be told that they are not approving my claim. I am not happy with liberty insurance as they do not care about customers. I pay every month insurance so that,When I need them they should be there for me. Instead they are playing games with me. I have suffered damages on my property and expect the insurance I am pay every month to help me when I need but this company seem to be the biggest ******. The assessor employeed by these insurance companies are not by the customers interest instead trying to save the insurance companies. I will definitely leave no stones unturned. Currently the gyser is not working, roof is opened and rain pouring in, ceiling damaged. I need someone from this insurance to give a call urgently so that this can be be resolved. ***