Unresolved Claim

Standard Bank Insurance is the absolute worst! Last year my parents had to end up paying a claim because they do not respond to emails and on calls you are being placed on hold. The house is fully paid off but still have insurance with you. Recently we had an issue with our gate and the agent Tshepiso from claims, will send us information and not ever get back to us, when you call, you are either placed on hold and everyday we have to chase you. Its sickening and actually not fair, what is is the use of paying for insurance if you have to pay for the work to be done yourself. You guys are disgusting lot of people. Its time we move our home insurance somewhere else and also involve the ombudsman in this issue. The recent claim is taking 3 weeks to resolve, and we are still waiting. I will make it my personal mission to splash this organisation everyday on this site until the issue is resolved. Because last year we ended up having to pay to get someone to fix things.