Unreachable!

If I could aware a negative nuber of stars for this insurer, I would. I have tried to contact Standard Bank Insurance several times this last week to register a claim. It is impossible to get through to a Call Centre agent. And the mystery voice just keeps telling you they are experiencing high call volumes. I held on for 15 minutes on day, 12 minutes on a different day, sent a call back request (Sales got back to me 48 hours later!) and sent an email to the only email address I could find for them. No response. I have been with this insurer for about 17 years. I think in that time, I have needed to claim only two or three times, but right now I'm so frustrated that I think I will take my business elsewhere. The alternative quotes I've just received for comprehensive insurance are much cheaper. It's a pity it has taken me so long to catch on.