Unprofessional. They ignore you mostly, promises of payment only end with being asked to restart the claim process

Firstly, you hold on the line for ages when trying to lodge a claim because they want you to do it online. I have wasted 100s of Rands of airtime on them.

Secondly, when you do it online, no one responds so you have to wait on the phone for hours.

I finally lodged my claim 6 weeks ago. Still no resolution yet they have closed my claim on the app it seems.

They also claimed they would charge me excess higher than what is stated in my insurance policy.

They do not respond to emails, even when you have been assigned a personal broker to assist you, and the call centre agents who you finally get through to after hours of waiting never have any power to do anything.

My claim has no been closed after 6 weeks of waiting yet still no payment has been made. Last week I received a call to say it would be paid, 2 days later I received an sms requesting me to start the whole process again. I emailed to query this, only to be no response.

I will be escalating to ombudsman today but wanted to see if giving them a bad review will promote them to actually answer my emails since I keep getting ignored.