Unprocessed Funeral Claim

On 28/01/2021 I submitted a funeral claim to Standard Bank Insurance both on email and on WhatsApp. 29/01/2021 I called and got confirmation of receipt of the documents required for the claim but to date the claim is still not processed. On 02/02/2021 I enquired with a mail regarding the status of my claim and got no response to it. On 04/02/202, week later, I call in and get told that I did not submit the claim form, whilst it is the 1st document I attached. On top of this, Standard Bank Insurance has no decency to even contact me and notify me that I did not submit the claim form that they claim I didn't submit. To make things worse, I get to hold for about 30min on a call before I can talk to someone and each time I speak with a agent I get a different instruction or a different email address to send documents to. This was supposed to be an insurance but it seem now like service delivery isn't Standard Bank Insurance's priority and I would never recommend Standard Bank Insurance to anyone, period!