Unpaid claim

So disappointed about standard bank funeral cover,jve sent all the required claim documents for my late niece who passed away on the 7th of June 2022.We are now on August the claim hasn't been paid as yet.Today the 4th of August I called standard bank and they told me that they are still waiting for the confirmation from the doctor.Can standard bank please tell me for how long should I wait.Come on its two months now,can someone please do his or her job cause I really need that money.I don't owe standard bank that's my money and I want to get over this issue or maybe advice me what to do it's long overdue.