Unnecessary delay before my car being even touched.

So my vehicle was involved in the accident on the 6th of March 2018. Fortunately when I informed SBI roadside assistant, they were the ones to despatch the tow of the car to their respective assessor. I reported the accident to Umlazi V section police station as required and soon after on the same day registered the claim with standard bank. Since then I have been phoning back and forth the panel beaters are waiting for the authorisation from Standard Bank while standard bank is awaiting assessment of the car. Phoned Standard Bank on the 28 March they asked me what's the telephone number for the police station I reported the accident to. After all the time I keep phoning for feedback they want me to do their job.