Unhappy with service

I am very unhappy that my claim has been rejected for a second now. I noticed that there is a leak from my roof after the heavy rain. I have been paying religiously every month now to be told that I can't claim for damages caused to my roof. This is not the first time and I am not willing to accept this that I'm being rejected and told that I must fix the problem myself. What is the use of having cover if you not really covered? Why is it so easy to reject a claim when you send a lady to my house that didn't even check out the roof? How can I explain why there is a leak on a roof which was initially approved by your bank and now you don't want to pay. I feel because I am a female I am being treated like I am stupid which I am not. Go check my payment records and you will see that I have been paying this bond including insurance without ever missing payment. I need you to sort out this department of Standard Bank and stop abusing females like myself that is just trying to have a comfortable and safe house for her kids to be in. I'm really disgusted by the service you giving me.

Regards A frustrated client