Unhappy with claim lack if service

We registered our claim on Saturday 1 October for our ****** motor vehicle. An assessor called to set up an appointment to assess the vehicle. When my husband asked what was he going to assess, the vehicle was ******, he said, he'll have to check what's going on and get back to us.

We have provided all information requested and are still awaiting feedback. Surely this should be settled or at the very least, we should be kept informed on the progress. We are never able to reach the contact we were given, despite leaving messages. An urgent response would be appreciated.