Unhappy Standard Insurance client

We had two claims with Standard Bank Insurance.

1. A leaking Roof and a damage cupboard due to the leaking roof.

2. A broken sliding door window.

Claim one. The claim was initially rejected by Standard Bank. Which I Accepted. However after a month they came to replace the damaged cupboard. How is it is possible that the cupboard that was damaged due to the leaking roof was replaced on a rejected claim?But the roof was not fixed. My consern is. How can something be fixed on a rejected claim.

Second claim. We waited 130 day before Standard bank came to replace the broken sliding door. Due to the Delay and August winds we had further damages. Such a the ceiling, damaged blinds and dusty furniture.

After numerous attempts calling/ emailing standard Bank and empty promises from standard Bank. We still didn't get any assistance from them no phone call or a assessor come and assess the damages.

All this extra damage to my property. Who will be responsible for this as it was standard Banks delay.

I am really not happy with service that Standard bank is provided and I would not recommend someone to join this insurance.