Unhappy paying Customer

<p>To Whom It May Concern,</p> <p>My house was broken into almost 2 months ago and my gates and front door was broken by the intruders. It took yours guys almost a month to attend to my call after the incident and only because I did a follow up. My gates were repaired a few days later just to find that they are painted a different colour from my existing gates.</p> <p>Because my door was not a normal door I was ask to get a quote from Kingdom doors, which I did. I did some unnecessary work to send the quote to Standard Bank, just to be told they going to send an assessor to my house, which I think they could have done in the first place and not inconvenienced me the way they did. (just keep in mind that I used my own time and petrol to drive about 40 km's to Lens to choose a door and get the quote and drive back home again).</p> <p>I used my own airtime to follow up almost daily otherwise I don't get a follow up. I think I only got one call and just because I called in the morning first. So until today my family and I have been sleeping with an open door. I am a paying customer and Standard Bank debts my account by the clock every month... My family might not be on the top of Standard Banks priority list but they and on mine...</p> <p>I think Standard Bank should their slogan from Moving Forward to Not Moving at All... I am a very disappointed and Upset paying customer...</p> <p>Regards,<br />Renato</p>