Unhappy customer with Standard bank insurance

I insured my house with Standard bank, but the experience i am getting from them is horrible. I bought an old house and they knew it, but always when i claim they told me the thing i am claiming for is old . It started last year with a garage machine door, they rejected it reason being old. Today i claimed for geyser and the claim is rejected because is older than one year. And i was in the call for more than an hour being sent from pillar to post . I am regretting joining this company and already lost lots of money. But no benefits.